Frequently Asked Questions
In order to ensure the highest quality translations, we frequently collaborate with native translators from diverse regions across the globe, tailoring our selection based on the specific language requirements.
At FlexiTranslate, we prioritize your satisfaction by delivering high-quality translations, ensuring speedy delivery, and providing exceptional customer service, so you can trust us to meet and exceed your expectations for a seamless translation experience.
FlexiTranslate stands out from other translation services by offering a unique advantage through our flexible options that allow us to tailor the translation service to precisely meet your requirements, giving you the freedom to select the specific type of service and desired turnaround time that best suits your needs.
We handle customer support inquiries 24/7.
We keep files for 14 days and after the order completion that they are removed.
We offer a price per word as low as €0.05 depending on the service type. See our pricing for more information: https://flexitranslate.com/pricing-and-languages/
At FlexiTranslate, your text is translated by our extensive community of over 15,000 professional translators worldwide. We take pride in ensuring the professionalism of our translators by manually verifying and certifying each one, while also implementing a continuous rating system to uphold the high quality standards of our community. Rest assured that your text will be handled by experienced and qualified professionals in the field of translation.
The duration of a translation project is determined by the word count of the content you wish to have translated. Additionally, you have the flexibility to select your desired turnaround time for the project. This means that you can choose a timeframe that best suits your needs and preferences.
All translators working for us have agreed to a Confidentiality Agreement. We prioritize our clients’ privacy and offer them the choice to personally delete the finished transcriptions from our database. Similarly, our translators/transcribers ensure that the mentioned data is completely erased from their computers.
There are multiple factors that affect turnaround and these are the biggest:
- Total word count: A larger volume of words generally results in a longer turnaround time.
- Type of service: The chosen service type can determine whether the translation process takes a shorter or longer duration.
We accept doc, docx, ppt, pptx, pdf, txt.
Submit any claims regarding your materials to our Customer Support department within seven days of receiving them. You can get in touch with us by reaching out to us by sending an email to admin@flexitranslate.com providing all the necessary details.
We offer a the cheapest price on the market starting price of €0.05 per word, which serves as a foundation for our pricing structure. However, the final cost is adjustable and varies based on the specific service you select and the turnaround time you prefer.
We offer various payment options including Google Pay, Credit card/debit card, Direct bank transfer and PayPal. For more information on billing arrangements, please reach out to our Customer Support. You can contact us via email at admin@flexitranslate.com.
FlexiTranslates does not offer refunds for completed translations. We prioritize delivering high-quality translations and recommend clear communication and review of instructions before placing an order. If you have concerns, contact our customer support team for assistance. Your satisfaction is important to us, and we’re committed to providing accurate translations tailored to your needs.